Griffith University

STUDENT SERVICES

What can we help you find?

    Telehealth appointments

    Access quality and expert care from the comfort and safety of your home.

    Telehealth allows you to connect with a doctor or other healthcare professionals online through a secure video and audio call using Microsoft Teams. Griffith Health and Medical Services now offer telehealth consultations to Griffith staff and students. Appointments may be available via video call for mental health consultations—please enquire with reception staff to see if your practitioner can facilitate this.

    To ensure you have the best telehealth experience:

    • Please contact the clinic as early as possible before your scheduled appointment time if you cannot locate your email with the Microsoft Teams meeting link.
    • Ensure your laptop, mobile or device is charged up and you have a working camera and microphone.
    • If you are using a desktop or laptop, ensure you have Microsoft Edge or Google Chrome as your browsers.
    • If you are using a mobile or device, install the Microsoft Teams app from your app store.
    • Ensure you turn on both your camera and microphone when joining the Microsoft Teams meeting.

    Telehealth dos and don'ts

    DoDon't

    ✔ Please call the clinic early if you need to reschedule or cancel your telehealth appointment.

    ✔Allow 5–10 minutes to ensure you are set up and ready for your appointment.

    ✔ Go to a quiet room or private area if possible.

    ✔ The quality of your video call is dependent on your internet connection. If you are experiencing any connectivity issues, your practitioner will be able to continue the consultation via phone.

    ✘ Due to privacy reasons, do not click on the ‘Start recording’ button in Microsoft Teams.

    ✘ After your consultation, do not send files and chat messages to your practitioner via Microsoft Teams. These activities will not be monitored.

    ✘ If you need to schedule a follow-up appointment with your practitioner, please call the clinic directly to book an appointment.

    Book an appointment with Health and Medical Services

    Get in contact with us or book an appointment to see how we can help.

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