Griffith University Health and Medical Services offers a comprehensive range of healthcare support for students and staff.Â
Our services include doctor consultations, mental health nurse consultations, as well as psychologist and psychiatrist appointments. We are committed to providing accessible, preventative, and practical support to help you maintain your health and wellbeing while studying or working. As an accredited general practice, we deliver a broad range of medical and allied health services, ensuring high-quality care tailored to the needs of our university community.
Griffith University is aligned with the United Nations’ Sustainable Development Goals ( SDGs ) and is committed to tackling global challenges around good health.
The annual influenza vaccination continues to be the most important measure to prevent influenza and its complications. Influenza vaccinations are available from Health and Medical Services at Gold Coast and Brisbane South (Nathan). Please contact your preferred location to book an appointment.
Dealing with alcohol and drug concerns on your own can be difficult. The Australian Government provides assistive services and treatment options via Alcohol and Drug Information and Support Services (ADIS), including online self-assessment tools and 24/7 phone support.
It's important to slip, slop, slap all year round in Queensland, but now that summer is upon us, the need for caution is even higher. Check out all the ways you can be sun smart if you're going to the beach or staying outdoors for long stretches of time.
Sexually transmissible infections (STIs) are common and increasing in Australia, including Queensland.
Keep yourself safe, healthy and sexy with regular testing, protection and correct sexual health information.
Griffith offers sexual and reproductive health-care services including information, education and treatment through our service.
You can book an appointment online using the HotDoc app, face to face or phone Health and Medical Services on 3735 7299 (Nathan) or 5552 8734 (Gold Coast).
Alternatively, you can drop in to see us in G33 (Student Centre Building, Gold Coast) or N12 (Sewell Building, Nathan) and we will fit you in as soon as we can or help you manage an urgent matter on the spot.
The Health and Medical Service provides a range of medical and ancillary services for Griffith students and staff.
Yes, Health and Medical Services does both. Please note that there may be a charge payable by you depending upon the reason for the vaccination, however, you will be advised prior to committing to the vaccination.
A home visit can be performed by Hello Home Doctor Service after hours. You can contact them via phone on 134 100.
Please note that if you are a Medicare or Allianz OSHC holder, the service cost will be bulk-billed or directly billed to Allianz OSHC.Â
There are a range of health services available for students and non-students. The Health and Medical Service is committed to promoting and facilitating the prevention and treatment of disease, and empowering students and staff in managing their own health and wellbeing. You can find information on available services on the Health and Medical Service webpage.
You can also visit Griffith Health Clinics for your dental, physiotherapy and psychological needs. There are high-quality professional services available on campus for both adults and children.
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within the University’s Health and Medical Services, and the circumstances in which we may share it with third parties.
This privacy policy does not cover the privacy practices of the University as a whole. Please refer to the University’s Privacy Statement for more information about how the University handles personal information.
When you register as a patient of our practice, you provide consent for our health practitioners and practice staff to collect, access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for a purpose other than as considered by this policy, we will seek additional consent from you to do this.
The information we will collect about you includes:
Medical records refers to all documents including without limitation treatment notes, charts, forms, films, computer records, reports and results created or received by health practitioners or the Health and Medical Service in relation to a patient who has received medical services within the Health and Medical Service.
We collect, maintain, use and disclose personal information about you in order to assist us to provide you with appropriate care, treatment and services. Your personal information is used by us:
We use your personal information as necessary to manage our administration, including storage of data, and management of accounts and payment for the services provided to you. Specifically, we will use and, where necessary, disclose your personal information:
We may use your personal information to communicate with you, including to:
We may use your personal information for internal teaching purposes or to monitor, evaluate, plan and improve the services provided at our practices. We will only use de-identified information (information that does not contain any personal details that may reasonably identify you) for these purposes. purposes.
We may be required by law to disclose your personal information without your consent.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. Please note that all Medicare and OSHC claims need to be made using your correct details. Should you choose to visit the practice under a pseudonym, rebates may not apply.
Please note that all Medicare and OSHC claims need to be made using your correct details. Should you choose to visit the practice under a pseudonym, rebates may not apply.
We collect personal information about you in several ways, including: from you directly; from someone who has responsibility for you (your parent, carer or guardian); information collected by an employee of our practice, such as a receptionist or nurse; from external health providers who provide information to our practice and that information is placed on your record; and information collected through websites in the form of online enquiries or requests for appointments made by you. When you attend our practice to obtain services from our practitioners or nurses, we create a unique digital medical record for you. Every time a medical service is provided for you, new information is added to your medical record.
When you visit our website, a small data file called a “cookie” is stored on your computer or mobile device by our server. Cookies can only store information that is explicitly provided by the visitor in the first place, or information that the website already has about the user, such as their IP address. We use cookies to maintain user sessions and to generate statistics about the number of people that visit our websites. Generally, this information will not identify you and we do not link it back to your identity or other information that you have provided to us.
We sometimes share your personal information:
Only people that need to access your information will be able to do so. Other than while providing medical services or as otherwise described in this policy, our service will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia.
Your personal information may be stored at our practice in various forms including: electronic records, paper-based records and as visual records (X-rays, CT Scans, videos and photos).
We take reasonable steps, and implement reasonable safeguards, to ensure the protection of the personal information that we hold. Our practice stores all personal information securely. The Health and Medical Service is operated on a secure network maintained by firewalls, within a secure Griffith University framework.
All staff require an individual username and password to access the University network, and a username and passwords are required to access any Health and Medical Services software. Passwords are changed regularly to restrict access to the network.
All paper records are secured in locked filing cabinets and drawers. The keys are securely stored and can only be accessed by staff.
As the Health and Medical Service is part of the University, we are bound by the applicable Queensland State Archives disposal and retention schedules, regarding how long we keep your records.
You may request access to the personal information we hold about you. You can also request that corrections be made to it. We will respond to your request within ten working days.
To request access to your personal information please email the Clinical Nurse team at your practice:
To request corrections to be made to your personal information, please contact:
Manager, Health and Medical Services
Building N12,
GRIFFITH UNIVERSITY QLD 4222
Email: cheryl.walker@griffith.edu.au
Contact number: +61 07 3735 7265
There are some circumstances where we are not required to give you access to or correct your personal information, for example, if disclosure may cause a serious threat to your health or safety.  We will normally give you a written notice setting out our reasons for not complying with your request and informing you of how you can complain about our refusal.
There is no fee for requesting access to your personal information or for us to make corrections.
Patients from the European Economic Union may have additional rights under the General Data Protection Regulation (GDPR), please see the University’s Privacy Statement for additional information.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to:
Manager, Health and Medical Services
Building N12
GRIFFITH UNIVERSITY QLD 4222
Email: cheryl.walker@griffith.edu.au
Contact number: +61 07 3735 7265
Upon receipt of a complaint, we will consider the details and manage it in accordance with the University’s Privacy Statement.
Our privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. All changes will be displayed on the Health and Medical Services website.
Current as of: November 2025
Review date: November 2026
 Hours: Monday to Friday 8:30am to 4:30pm
 Location: Level 1, Student Centre (G33)
University Drive, Southport Qld 4215
 Hours: From Tuesday 28 January 2025, our new operating hours are:
Monday to Friday 8:30am to 4:30pm
 Location: Level 1, Sewell (N12)
Kessels Road, Nathan Qld 4111
For all medical emergencies, call 000 (triple zero) for an ambulance from any phone, or 112 from a mobile. Then report the emergency to Griffith security, call 1800 800 707.
Visit the emergency room of nearby public hospital (free emergency care to Australian residents):
The Queen Elizabeth II Jubilee Hospital at the corner of Kessels Road and Troughton Road, Coopers Plains
Princess Alexandra Hospital at 199 Ipswich Road, Woolloongabba
Gold Coast University Hospital at 1 Hospital Boulevard, Southport.
13 HEALTH is a confidential phone service that provides health advice to Queenslanders.
You can phone and talk to a registered nurse 24 hours a day, seven days a week for the cost of a local call.
Allianz Care Australia offers OSHC and OVHC Visitors Plus members a service that allows you to speak to a qualified doctor 24 hours a day, seven days a week, via phone or video call.
See the website for more information about this free service.
