Your Single Sign-On account is used to log in to most Griffith University systems and applications including the myGriffith and Staff Portals, wi-fi network and printing services.
Changing your password regularly is an effective way to protect your intellectual property. Griffith encourages password changes by emailing notifications when your password is due to expire:
the next time you login after receiving a temporary password, or
the next time you login after resetting your password using the password phone service, or
aligned to the expiry date as indicated by the Griffith Password Self-Service tool. If the updated password has a good length and complexity, the password might not have an expiry date.
Frequently asked questions
Your Single Sign-On account is used to login to most Griffith University systems and applications including Learning@Griffith, myGriffith, email, VPN and wi-fi networks.Â
You can change or reset your password online, by phone, or in person.
- Online: If your myGriffith profile or Staff Portal is up to date with your personal information you can self-serve a password change or password reset by following the instructions on the password management page.Â
- Phone: Call the IT Service Centre to request an assisted password reset for a new, forgotten or expired password or help unlocking your account Â
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- Within Australia: 07 3735 5555, Â
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- Outside of Australia: <Your country’s international dialling code> + 61 7 3735 5555 Â
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- Select 1 for password support Â
- In person: To request account assistance Students can visit student connect, a library service desk or a tech assist bar and Staff members can visit a tech assist bar Â
Additional supportÂ
To protect your privacy and security, assisted password resets are only available via phone or in person at Student Connect, library service desks and tech assist bars. A verbal verification of your identity is a security requirement for our staff to assist with managing your account.Â
The IT Service Centre cannot provide new or replacement passwords, account information, or make changes to your account in response to requests submitted by email, chat or web forms. Â
If you are unable to phone or visit a campus location, you may request a call by using the Report an IT Issue form. You will need to include a valid contact phone number and a preferred contact time in AEST time, and the IT Service Centre will phone you. Refer to the IT Service Centre operating hours.Â
Griffith password self-service
If your myGriffith profile or Staff Portal is up to date with your personal information you can change or reset your password online using Griffith password self-service tool.
Learn more about how to change your password or reset your password online.
Additional support options
 To protect your privacy and security, assisted password resets are only available in person at Student Connect, library service desks and tech assist bars or via phone by calling the IT Service Centre:
Within Australia: 07 3735 5555,
Outside of Australia: <Your country’s international dialling code> + 61 7 3735 5555Â
Select 1 for password supportÂ
A verbal verification of your identity is a requirement for our staff to assist with managing your account. We cannot provide new or replacement passwords, account information, nor make changes to your account in response to requests submitted by email, chat or web forms.
If you are unable to phone or visit a campus location, you may request a call by using the Report an IT Issue form. You will need to include a valid contact phone number and a preferred contact time in AEST time and the IT Service Centre will phone you. Refer to the IT Service Centre opening hours.
What to do after a password change or reset
If you have stored or are signed into any applications with your old Griffith password, you will need to update each one with your new password.
We recommend doing this immediately after changing your password to avoid any account access or lock out issues.
Common applications include:
Email Systems:
Staff: this password change will affect your web browser access to staff email, but not the password you use for your email desktop application (IMAP\POP) or mobile device.
Students: Please update your student email desktop application (IMAP\POP) or mobile device. Go to 365 for students for more information. Otherwise, you may log in via webmail.
 Office 365:
You will be prompted to enter your new password the next time you open Office 365 apps (e.g. Outlook, Word, PowerPoint, Excel).
If you are signed into Office 365 apps on multiple devices with your Griffith account (e.g. mobile, tablet or personal computer), you will need to enter your new Griffith Single Sign-on (SSO) password on each device.
Web browsers
Password managers
If you have stored your Griffith password on any mobile devices, you will need to update the stored password on these devices manually upon receiving a new password.
Contact us
Speak to our friendly team who is happy to help you when needed