Griffith University

STUDENT SERVICES

What can we help you find?

    Crisis support

    Access on-campus and community counselling plus other services and resources.

    We can connect you with a range of support services if you're experiencing distress. Explore the options below. For immediate crisis intervention when life may be in danger, call 000 or go to your local hospital emergency department.

    Griffith Mental Wellbeing Support Line

    The Griffith Mental Wellbeing Support Line operates 24/7

    Text or call this service for help to:

    • find immediate relief from emotional distress
    • explore coping strategies for current problems or a crisis
    • open pathways to find longer-term solutions
    • help you work out the next steps to take
    • manage safety concerns.

    Contact details

    Please note

    Call 000 (emergency services) if you are in danger. This service does not offer ongoing counselling, but we can link you with on-campus and community counselling and wellbeing services and resources.

    To speak to someone immediately, call:

    If you’re concerned about someone else in relation to self-harm or suicide, there are steps you can take to help them.

    Suicide response and prevention


    If you have been, or feel you have been, subject to unwanted behaviour you can also seek support outside of Griffith University through the following services:

    You can also access our personal violence counselling, which provides specialist and priority support for domestic violence, sexual assault, rape, sexual harassment, childhood sexual abuse and other forms of personal violence or intimidation.

    Personal violence counselling


    These organisations can provide immediate phone support:

    • 1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. 1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service - Call 1300 642 255
    • Lifeline - Telephone counselling - Call 131 114
    • Suicide Call Back Service - Call 1300 659 467
    • Mensline - Call 1300 789 978.
    3 Good health and well-being

    Sustainable Development Goals

    Griffith University is aligned with the United Nations’ Sustainable Development Goals ( SDGs ) and is committed to tackling global challenges around good health.

    Mental health crisis services

    LocationFacilityPhone
    Brisbane North
    Royal Brisbane and Women's Hospital Acute Assessment
    07 3834 1605
    Brisbane South
    Princess Alexandra Hospital, Mental Health Assessment Team
    1300 858 998
    Gold Coast
    Mental Health Acute Care
    07 5519 7660
    Logan Hospital
    Mental Health Assessment Team
    07 3299 8056

    Frequently asked questions

    Answer

    Yes. You can report directly to the police.  

    In an emergency, dial 000 (or 112 from a mobile phone) and ask for Police. 

    Otherwise, contact Police Link (131 444), call or visit your nearest police station to make a formal complaint. 

    Queensland Police Service also provides the Alternative Reporting Options (ARO) for victim-survivors to report sexual violence anonymously and informally. The purpose of completing ARO is not to seek a criminal investigation, but it can help police to take measures to protect the community and reduce repeat offending.  Please note that the questionnaire does ask for detail about the incident. If you decide to complete the questionnaire, it is highly recommended that you have a friend with you to help you as it may be very distressing for you. 

    You do not have to report to police to be able to report an incident to the University or seek support from the University. It is your choice. 

     

    Helpful links

    How do I report bullying, harassment, sexual harm or discrimination to Griffith?

    Where do I go if I've experienced sexual harassment or assault and need support?

    How can I look after my wellbeing following an incident?

    Answer

    The most helpful way to provide support in response to a disclosure is to:

    1. Listen to the survivor.
      1. do not ask questions other than to identify what support they are seeking
      2. do not infer judgement or blame
    2. Ensure they are currently safe.
    3. Let them know about reporting and ongoing support options.
      1. note: you can find information about Griffith and community options at Safe Campuses.
    4. If they consent, make a referral to help them get in touch with reporting and/or support services.

    You can learn more about responding effectively to disclosures by completing a Griffith learning module:

    • Recognise. Respond. Refer. for students.
    • Preventing and Responding to Gender-based Violence for staff.

    Responding effectively to a disclosure can make a significant difference to the victim-survivor's healing.

    This flowchart provides an overview of the support and reporting options available both at and external to the University and is helpful when supporting someone who has disclosed to you.

     

    Helpful links

    How do I support a survivor of sexual harm or violence?

    Where do I go if I've experienced sexual harassment or assault and need support?

    How do I report bullying, harassment, sexual harm or discrimination to Griffith?

    Answer

    Emergencies

    For all medical emergencies, call 000 for ambulance from any phone or 112 from a mobile.

    If you are on campus and call 000, please contact the Campus Support Team (1800 800 707) also so that they can arrange to meet and direct emergency services to the location.

    On-campus Health and Medical Service

    Health and Medical Service at South Brisbane (Nathan) and Gold Coast is available to all students and staff. The service provides consultations with doctors and nurses including mental health, sexual health, travel information, vaccination, health promotion, emergency and first aid treatment.

    Gold Coast: Phone (07) 5552 8734 Monday to Friday 8.30am to 4.30pm.

    Brisbane South (Nathan): Phone (07) 3735 7299 Monday to Friday 9am to 5pm.

    Online students: Phone (07) 3735 7299 or email StudentHCW@griffith.edu.au.

    Pharmacy (Brisbane South (Nathan) only)

    Terry White Chemmart Pharmacy is located at Brisbane South (Nathan) in Building N66 (Community Centre) and can be contacted on phone (07) 3735 4777.

    Off-campus services

    For health and medical attention away from campus and/or after hours, you can visit the emergency department of a nearby public hospital or visit your General Practitioner (GP).

    You should always present your Medicare or OSHC card when visiting a health service.

    The following hospitals are located around south-east Queensland:

    • Royal Brisbane and Womens Hospital (nearby Brisbane City): Phone (07) 3646 8111
    • QE11 Jubilee Hospital (near Brisbane South (Nathan)): Phone (07) 3182 6111
    • Logan Hospital (near Logan): Phone (07) 3299 8899
    • Gold Coast University Hospital (opposite Gold Coast): Phone 1300 744 284
    • Robina Hospital (Gold Coast): Phone (07) 5668 6000
    • Ipswich Hospital: Phone (07) 3810 1111.

    Queensland Health Sexual Assault Service

    Queensland Health provides sexual assault services in South-East Queensland, and in regions across the state. You can find more information about these Queensland Health Sexual Assault Services in their online directory.

    Forensic medical examinations

    In Queensland, a forensic medical examination is the process for the collection and documentation of medico-legal evidence where appropriate. This can be done in conjunction with a report to police or in instances where an adult, who has not reported their assault to police, chooses to have a forensic examination just in case they decide to make a complaint to police later. Evidence can be held for 12 months.

    You can find more information at your local hospital, General Practitioner, other doctor or support service.

    Answer

    Yes. Online students can access the same support and reporting options as on-campus students.

    Online students are welcome to visit campus to access services if they wish, or Counselling and Wellbeing services include phone and video counselling. Student Safety and Wellbeing can also provide support via phone, video and email communications.

    Explanation

    Griffith's Sexual Harm Prevention and Response Policy states that the privacy and confidentiality of all parties to a report will be respected to the fullest extent possible. However, sharing of information may be required for the purposes of:

    • monitoring or reporting
    • to satisfy regulatory and legal obligations
    • to satisfy procedural fairness requirements
    • where there is a continued/immediate threat to the safety of the individual or others.

    The expectation of confidentiality extends to all correspondence, reports, findings and responses in relation to any investigation. You can find more information on the Sexual Harm Prevention and Response Policy and the University's Privacy Statement. 

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