Book, cancel or change your appointment.

Access the online booking system

To complete your pre‑appointment questionnaire, please follow the steps outlined below. To protect the confidentiality of your responses, you will need to download a virtual private network (VPN) before completing the Outcome Questionnaire‑30 (OQ‑30).

This section also outlines important information about privacy, confidentiality and client consent, including when and why we may be required to release personal information and how non‑identified data collected through our services may be used.

How to complete your outcome questionnaire

Research shows that sharing feedback with counsellors from session to session about how counselling is progressing and how clients are feeling and functioning can significantly improve counselling effectiveness. To help us gain a deeper understanding of your current situation, we have introduced a short questionnaire—the Outcome Questionnaire (OQ‑30)—prior to each counselling session. It takes approximately five minutes to complete.

Step 1

Read and complete the Outcome Questionnaire (OQ) form. This form gives us permission to use de-identified information and results for research purposes.

Complete the OQ Information and Privacy Form

Step 2

Install a virtual private network (VPN) and log in using your Griffith credentials. You only need to do this step once. If you have completed the questionnaire online before or have already done so for other restricted Griffith applications, simply log in to your VPN and proceed to step 3.

How to install a VPN on your device

Step 3

Once you have logged into your VPN, open the OG30 and log in using your Date of Birth and Student ID (i.e. 1234567 without using the 'S'). All responses are confidential, secure and private. This link will only work if you have logged into your VPN.

Complete the Outcome Questionnaire (VPN required)

Confidentiality and consent

By completing the questionnaire and/or attending your appointment, you acknowledge that:

• You have read the information provided in the Privacy, Confidentiality and Consent Agreement and/or you have had it fully explained to your satisfaction.
• You acknowledge that Griffith University Student Life will use de-identified and aggregated (statistical) data for the purposes outlined in the documents.
• By accessing Student Life, you consent to the use/release of information as outlined.
• You understand the limits to confidentiality.

Complete the Privacy, Confidentiality and Consent Agreement

Complete this form once before your first appointment.

Access the Privacy and Confidentiality Form

Complete this form after discussing it with your counsellor.

Access the Release of Personal Information Form

The service offers short-term counselling for personal or interpersonal issues and difficulties. Many students with emotional distress attend counselling once or twice before feeling better and within about three sessions, 75% of students experience positive and lasting change in their wellbeing. Ongoing face-to-face counselling appointments and support for students presenting with high levels of emotional distress and more complex problems impacting on their academic performance may access more sessions if recommended by the Counsellor. Sessions are approximately 50 minutes in duration. 

There may be times when personal difficulties impact negatively on your academic performance. Due to this you may need to apply for flexible arrangements such as extensions, deferred examinations, special consideration, withdrawal due to special circumstances or leave of absence. The role of the Counselling and Wellbeing Service is to provide counselling and documentation may only be provided at the Counsellor's discretion. 

We maintain confidentiality and will not disclose anything to anybody about you unless you ask us to do so, give permission to do so, we are required by law or there are compelling reasons such as significant risk to you or someone else. We keep confidential documents securely for the required number of years after your last contact with us. Your appointment information will only be handled by your counsellor and kept securely and privately on our data system. Our data system is separate and independent from the Griffith University student data system. 

The Counselling and Wellbeing Service aims to gain a deep understanding of your current situation so we can help you better. We do this by using a short form, called the Outcome Questionnaire-45 (OQ45). When you arrive for your appointment, you will be kindly asked to complete this form. It comprises 45 questions and will take about five minutes to complete.

Completing the OQ45 is voluntary. If you do not want to participate you will still be able to use all counselling services and you will not be disadvantaged in any way. You may discontinue participation at any time without any consequences. Should you have questions about the OQ45 please feel free to contact us.