Confidentiality and information sharing

Information is shared only with people who need it to assess, manage, investigate or resolve a matter, provide support, manage risk, or meet legal, policy or reporting obligations.

Confidentiality does not mean information can never be shared.

A person responding to a complaint may need enough information to understand the concern and have a fair opportunity to respond. Griffith will only share what is necessary for the process where possible.

Protecting your identity

You can ask Griffith not to share your identity. Reasonable steps will be taken to protect it, but this may not always be possible. The details may identify you, the matter may not be able to progress without sharing some information, or disclosure may be required for safety, legal or reporting reasons.

Anonymous submissions

You can submit a matter anonymously. Anonymous submissions are reviewed, but there may be limits to what Griffith can do because the team may not be able to clarify information, assess reliability, provide updates or communicate an outcome.

Make an anonymous complaint or disclosure

Consent

Consent is particularly important when someone raises a matter on behalf of the person directly affected. Griffith may need to confirm that the affected person knows about the submission, understands what information may be shared and wants to participate.

Preferences will be considered, but Griffith may still need to act where there are serious safety risks, legal or regulatory obligations, concerns affecting other people, or a systemic or repeated issue.

Procedural fairness

Procedural fairness means matters are managed impartially and people affected by a decision have a reasonable opportunity to understand and respond to relevant information. Decisions should be based on relevant information and evidence.

Your rights

You have the right:

• to be treated fairly, respectfully and without bias
• to raise a concern and receive a response
• to understand a concern made about you and have a fair chance to respond
• to access support and seek advice
• to have information handled confidentially where possible.

Your responsibilities

Your responsibilities are to:

• provide honest, accurate and relevant information
• participate respectfully and respond to reasonable requests
• avoid retaliation or actions that could affect the fairness of the process
• respect the privacy of other people
• follow reasonable temporary or protective measures.