General practice services and fees
We provide a comprehensive range of medical and ancillary services for Griffith staff.
Appointments range from 10 minutes to one hour depending on what type of appointment you are booking. Our online booking system offers various appointment options.
Please note that a standard appointment addresses one health matter. Your doctor may ask you to return for a further appointment to address further health matters. Walk-in appointments are available via nurse triage.
Services
Our services include:
- GP clinics
- emergency and first aid treatment
- mental health services with a nurse, psychologist and psychiatrist
- vaccinations, boosters and immunisations for placements, travel, flu and COVID-19
- dietitian (dietetics) for nutritional wellbeing
- pathology collection with QML—our onsite service provider (GP referral required)
- sexual health advice, including testing and treatment
- referrals for x-rays, specialist treatment and ultrasounds
- skin checks
- chronic disease GP management plans
- women's health including cervical screening, pregnancy testing and antenatal care
- general health advice with a nurse.
Fees
Private fees apply to staff who do not hold a current concession card. Information on consulting fees can be found below. Medicare rebates may increase based on individual Medicare safety threshold (MSN).
Follow up appointments, such as returning for results may be bulk billed by your doctor. Bulk billing for staff is done at the doctor's discretion. Costs of immunisations and other medications are to be paid for at time of consultation. Payments can be made by credit card or debit card.
| Medicare item number | Description | Cost |
|---|---|---|
| 23 | Standard consultation | $90 |
| 36 | Long consultation | $130.90 |
| 44 | Extended consultation | $170 |
| 123 | Extended 60 min+ consultation | $245 |
| 2715 | Mental health care plan | $136 |
| 2717 | Mental health care plan 20 min+ | $171 |
| 291 | Psychiatrist—initial assessment | N/A |
| 296 | Psychiatrist—initial consultation | N/A |
| 308 | Psychiatrist - subsequent consultation <75 mins | N/A |
| 306 | Psychiatrist—subsequent consultation >30 mins | N/A |
| 304 | Psychiatrist—subsequent consultation <30 mins | N/A |
| 80110 | Non-clinical psychologist | $190 |
| 80010 | Psychologist consultation | $160 |
Non-attendance/late cancellation
We understand unexpected situations may arise, but we kindly ask you notify us via call or text if you are unable to attend your scheduled appointment. Appointments that are not attended or not cancelled by close of business the day before your booking will incur a $20 non-claimable fee. An invoice will be emailed, and payable before your next booking.
This policy ensures patients provide adequate notice of cancelling unwanted appointments, allowing access to other patients and reducing our appointment wait times. We value our patients and the service we provide and appreciate your cooperation and understanding.
Your rights
If you have a concern, we'd like to hear about it. Please feel free to talk to your doctor, nurse or student services officer. We take all concerns, suggestions and complaints seriously.
If you wish to take the matter further and feel you need to discuss the matter outside the surgery, there are several options available. You can discuss the matter with the Head of Health and Medical Services or refer the issue to the Medical Board of Queensland, the Australian Medical Association of Queensland or the Office of the Health Ombudsman.
You can contact the Office of the Health Ombudsman through the following:
- Phone: 133 OHO (133 646)
- Email: complaints@oho.qld.gov.au
- Mail: PO Box 13281 George St, Brisbane Q 4001
Choice of doctor
We recognise the value of the doctor-patient relationship. When booking your appointment, you will be asked who your regular doctor is, and every effort will be made to make an appointment with them. On the occasion that we cannot get you in with your doctor, another will be allocated. You can be assured that our medical records support good communication to facilitate your care.
Phone calls and electronic communications
Our doctors carefully consider whether phone advice is suitable or if a face-to-face visit is needed, always keeping your safety and privacy in mind. We will let you know if there is any charge for phone advice.
Please note that our non-medical staff cannot offer treatment or advice over the phone. When it comes to test results, they will be shared only after the doctor gives the green light, and our friendly nurses or doctors will be the ones to share them with you. Our practice permits patients to seek non-urgent advice or information related to their care through electronic means, at the discretion of the general practitioner. We only initiate electronic communication (excluding SMS appointment reminders) for verifying contact information accuracy and will not engage in unprompted electronic communication with patients.
Additional information
Interpreter services
We use TIS National (Translating and Interpreting Service) and NABS (national Auslan Interpreter Booking Service) when an interpreter is requested. If you require an interpreter for your appointment, please notify us at the time of your booking.
Building access
Our facilities provide wheelchair access and have accessible toilets. If you require a wheelchair, please notify us and one of clinical nurses will assist.
Code of conduct
We want our health service to be a safe place for everyone. Threatening, aggressive or violent language and behaviour towards our staff will not be tolerated. If such behaviour occurs, you will be asked to leave.
No smoking policy
Griffith University campuses are smoke-free. Smoking products and electronic cigarettes are not permitted.